Refund policy
At LB Laura Barcelo, we are proud to offer high-quality beauty and cosmetic products. However, if you need to return a product, our cosmetic returns policy is as follows:
1. Returns of unopened products: We accept returns of unopened cosmetic products, in their original packaging and in perfect condition, within 30 days from the date of purchase. To make the return, it is necessary to present the purchase receipt or proof of purchase.
2. Defective beauty products: If you have received a defective beauty product, we accept its return within a period of 7 days from the date of purchase. For this process, you will need to present the purchase receipt or proof of purchase and a detailed description of the defect.
3. Allergic reactions to cosmetic products: In the event that a beauty product causes an allergic reaction, we will accept the return within 14 days from the date of purchase. It will be necessary to present the purchase receipt or proof of purchase, as well as medical evidence that demonstrates the allergic reaction.
4. Used or Opened Products: We do not accept returns or exchanges on beauty products that have been used or opened, unless they are defective or cause allergic reactions, and the requirements mentioned above are met.
5. Refund or exchange of beauty products: In the case of an approved return, you can choose between a refund of the amount paid or exchange the product for another of equal or lesser value.
1. Returns of unopened products: We accept returns of unopened cosmetic products, in their original packaging and in perfect condition, within 30 days from the date of purchase. To make the return, it is necessary to present the purchase receipt or proof of purchase.
2. Defective beauty products: If you have received a defective beauty product, we accept its return within a period of 7 days from the date of purchase. For this process, you will need to present the purchase receipt or proof of purchase and a detailed description of the defect.
3. Allergic reactions to cosmetic products: In the event that a beauty product causes an allergic reaction, we will accept the return within 14 days from the date of purchase. It will be necessary to present the purchase receipt or proof of purchase, as well as medical evidence that demonstrates the allergic reaction.
4. Used or Opened Products: We do not accept returns or exchanges on beauty products that have been used or opened, unless they are defective or cause allergic reactions, and the requirements mentioned above are met.
5. Refund or exchange of beauty products: In the case of an approved return, you can choose between a refund of the amount paid or exchange the product for another of equal or lesser value.